Frequently Asked Questions
Everything you need to know about your new Bobbin ride.
How long does shipping take for a new bike?
Orders are typically processed within 1-2 business days. Once dispatched, standard shipping takes between 3-5 business days depending on your location.
Do the bikes arrive fully assembled?
To ensure safe transit, our bikes arrive 85% assembled. You will need to attach the handlebars, front wheel, pedals, and saddle. Easy-to-follow instructions and tools are included in every box.
What is your return policy?
We offer a 28-day return window. If you are not completely satisfied, you can return your bike in its original packaging and unused condition for a full refund.
How do I choose the right size bike for my child?
We recommend measuring your child's inside leg length rather than relying solely on age. Check our comprehensive Size Guide on each product page to find the perfect fit.
Do you offer a warranty on your products?
Yes, all Bobbin bikes come with a 12-month warranty against manufacturing defects on the frame and forks, giving you peace of mind with every pedal.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options like Klarna so you can spread the cost of your new bike.